Frequently Asked Questions
Everything you need to know about our thoughtfully curated gift boxes.
How does the book selection work?
Choose your preferred book genre when ordering and we will carefully select a title for you. The exact book is a surprise, but it will always be chosen to suit the selected genre.
What is included in each gift box?
The contents are listed on each product page and may vary depending on the box selected. Every gift is carefully arranged and beautifully packaged. Where options are available, you can make your selections before adding the box to your basket.
Can I include a personal gift message?
Yes. You can add a personal message when placing your order, and we will include it with the gift at no additional cost.
Can you send the gift directly to the recipient?
Yes. Enter the recipient’s address as the delivery address during checkout. We do not include pricing information inside the gift, so it is ready to be sent directly to them.
How long will delivery take?
Our gift boxes are prepared by hand. Current processing and estimated delivery times are shown during checkout. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
How much does delivery cost?
Delivery charges are calculated during checkout based on the contents of your order and the selected delivery service.
Do you sell gift boxes containing alcohol?
Yes, selected gift boxes contain alcohol. Alcohol can only be purchased by customers aged 18 or over, and valid photographic identification may be requested upon delivery. The recipient must also be aged 18 or over.
Can you accommodate allergies or dietary requirements?
Allergen information is provided where available on the relevant product page. Please contact us before ordering if you have a specific allergy or dietary requirement. Although we will always try to help, we cannot guarantee an allergen-free environment.
What should I do if my order arrives damaged?
Please contact us as soon as possible with your order number and clear photographs of the packaging and damaged items. We will review the issue and arrange an appropriate resolution.
Can I return a gift box?
Please review our Returns and Refunds Policy for full details. Some perishable, personalised or opened items may not be eligible for return unless they are faulty or damaged.